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Need help? Sure, no problem! Just open a ticket with our support team, and we will get back to you on your account email address as soon as possible. However, please find our F.A.Q.'s below as they may already answer your question.

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In order to submit a support ticket, you need to be logged in with your builds.gg account.

If you somehow have trouble logging in, you can also send us an email to support@builds.gg.

Frequently Asked Questions

General

What's this all about?

Builds.gg is an online community designed for PC builders. We offer a place for people to show off their builds, participate in contests, and interact with PC enthusiasts from around the world.

What makes this site special?

Unlike some other sites on the interwebs, we focus heavily on the community aspect of PC building. People often ask others to post pictures of their builds for inspiration, and builds.gg is meant to be the go-to site for builders who want to show off their creations, as well as get helpful advice from other builders.

We've worked hard to develop advanced search filters, which allow you to look for builds from our build database based on not only hardware, but build themes and color. We believe that these features will be immensely helpful for users who want to look for examples of specific builds.

Does it cost anything to join?

Opening an account on builds.gg is absolutely free.

Does it cost anything to enter contests?

Contests are also totally free to join.

If it's free to join, and contests are free as well, how do you keep the lights on around here?

We keep things running through a combination of affiliate links (i.e. Amazon) and also corporate sponsorship. Build.gg members won't ever need to pay anything to become a part of our community.

How do I get started?

Simply open a free account, and start using the site. You can start posting your first build here. Need inspiration? Check out our advanced build search here.

I'm trying to fill out my build, but some of the hardware I've used aren't listed.

No problem. Simply follow the link and let us know what hardware you'd like added. Once you do, your hardware will be listed as “Pending Review.” After review, our admins will add your hardware to the database, and your hardware will automatically appear in your hardware list. You will receive a notification that this has happened. Easy peasy!

Why do some users have a fancy builds.gg/username URL and some don't?

That's our Short URL feature which can be found on the “Edit profile” page. Short URLs are unique and can only be changed once every 30 days. If you change your short URL, your original one is immediately released, and can be used by others. Please note that your cannot revert back to your old URL if it is already taken by someone else.

Where/How can I delete my user account and information?

#sad. You can delete your account here.

What do I do if a brand I use isn't in the database?

Use our support system above and let us know about this brand. You'll need to enter at least a name and a URL to their website. Your brand will be added once your entry is approved.

What do I do if a product I use isn't in the database?

While editing the hardware of your build, you'll see the "Can't find the hardware or brand you used? Let us know about it!" link right below. Simple click on it, fill out the form, and after successful approval from our staff, this part will be added to our database. This new part will be automatically visible in your build afterwards, and you'll also receive a notification.

Contests

How are prizes shipped if I win something from a contest?

After all winners have successfully provided their information, we'll forward their details to the respective partners, and they will handle shipping at their own discretion. Please note that this process is not in our control, and may take anywhere from six to eight weeks. If we receive any tracking information from the partner, we will forward it to the winners.

Are there fees associated with prize payment options via wire transfer or PayPal? If so, who covers them?

We pay local banking fees and the recipient pays any overseas or currency conversion fees their bank may charge. The amounts depend on the bank, and we have no influence in this. This also applies to Paypal payouts. Please refer to your bank or Paypal for information about incoming international transfer and currency conversion fees. All prizes are paid in USD unless otherwise stated in the contest rules.

What happens If I don't claim my prize within the allotted time?

If you have been drawn as a winner, you will receive an email and notification on the site about it. You'll be provided a form where you will be asked to provide personal information for either shipping or payout (depending on the prize) and to verify your build and identity with some quick pictures. You'll have 72 hours to provide this information. If you are not able to provide all required information in time, we'll re-draw the prize (if it is a random draw prize) or award it to the next build in the contest ranking. We will repeat this process at least twice for each unclaimed prize. If the prize is still unclaimed after three attempts, the prize will be considered forfeited.

What if I'm unable to provide the requested photos for prizes in the allotted time?

If you are not able to provide the requested photos in the time allotted, then you will be forfeiting your prize winnings. Please ensure you are able to provide the necessary requested photos upon contest completion to reduce any delays on prize awarding to winners.

How soon will I receive my prize?

The time to receive a prize will vary as it is up to the partners who sponsor prizes to ship each prize. Once shipped, we will forward you the tracking information for any winnings ASAP.

Someone voted for me in a contest, but my vote count didn't go up, what gives?

Don't worry, your vote counts! Contest ranking and vote counts are not calculated in real-time because of performance reasons. These will be updated every few minutes.