Frequently Asked Questions
What's this all about?
Builds.gg is an online community designed for PC builders. We offer a place for people to show off their builds, participate in contests, and interact with PC enthusiasts from around the world.
What makes this site special?
Unlike some other sites on the interwebs, we focus heavily on the community aspect of PC building. People often ask others to post pictures of their builds for inspiration, and builds.gg is meant to be the go-to site for builders who want to show off their creations, as well as get helpful advice from other builders.
We've worked hard to develop advanced search filters, which allow you to look for builds from our build database based on not only hardware, but build themes and color. We believe that these features will be immensely helpful for users who want to look for examples of specific builds.
Does it cost anything to join?
Opening an account on builds.gg is absolutely free.
Does it cost anything to enter contests?
Contests are also totally free to join.
If it's free to join, and contests are free as well, how do you keep the lights on around here?
We keep things running through a combination of affiliate links (i.e. Amazon) and also corporate sponsorship. builds.gg members won't ever need to pay anything to become a part of our community.
How do I get started?
Simply open a free account, and start using the site. You can start posting your first build here
. Need inspiration? Check out our advanced build search here
I'm trying to fill out my build, but some of the hardware I've used aren't listed.
No problem. Simply follow the link and let us know what hardware you'd like added. Once you do, your hardware will be listed as “Pending Review.” After review, our admins will add your hardware to the database, and your hardware will automatically appear in your hardware list. You will receive a notification that this has happened. Easy peasy!
Why do some users have a fancy builds.gg/username URL and some don't?
That's our Short URL feature which can be found on the “Edit profile” page. Short URLs are unique and can only be changed once every 30 days. If you change your short URL, your original one is immediately released, and can be used by others. Please note that your cannot revert back to your old URL if it is already taken by someone else.
Where/How can I delete my user account and information?
#sad. You can delete your account here
What do I do if a brand I use isn't in the database?
Use our support system above and let us know about this brand. You'll need to enter at least a name and a URL to their website. Your brand will be added once your entry is approved.
What do I do if a product I use isn't in the database?
While editing the hardware of your build, you'll see the "Can't find the hardware or brand you used? Let us know about it!" link right below. Simple click on it, fill out the form, and after successful approval from our staff, this part will be added to our database. This new part will be automatically visible in your build afterwards, and you'll also receive a notification.
How are prizes shipped if I win something from a contest?
After all winners have successfully provided their information, we'll forward their details to the respective partners, and they will handle shipping at their own discretion. Please note that this process is not in our control, and may take anywhere from six to eight weeks. If we receive any tracking information from the partner, we will forward it to the winners.
Are there fees associated with prize payment options via wire transfer or PayPal? If so, who covers them?
We pay local banking fees and the recipient pays any overseas or currency conversion fees their bank may charge. The amounts depend on the bank, and we have no influence in this. This also applies to Paypal payouts. Please refer to your bank or Paypal for information about incoming international transfer and currency conversion fees. All prizes are paid in USD unless otherwise stated in the contest rules.
What happens If I don't claim my prize within the allotted time?
If you have been drawn as a winner, you will receive an email and notification on the site about it. You'll be provided a form where you will be asked to provide personal information for either shipping or payout (depending on the prize) and to verify your build and identity with some quick pictures. You'll have 72 hours to provide this information. If you are not able to provide all required information in time, we'll re-draw the prize (if it is a random draw prize) or award it to the next build in the contest ranking. We will repeat this process at least twice for each unclaimed prize. If the prize is still unclaimed after three attempts, the prize will be considered forfeited.
What if I'm unable to provide the requested photos for prizes in the allotted time?
If you are not able to provide the requested photos in the time allotted, then you will be forfeiting your prize winnings. Please ensure you are able to provide the necessary requested photos upon contest completion to reduce any delays on prize awarding to winners.
How soon will I receive my prize?
The time to receive a prize will vary as it is up to the partners who sponsor prizes to ship each prize. Once shipped, we will forward you the tracking information for any winnings ASAP.
Someone voted for me in a contest, but my vote count didn't go up, what gives?
Don't worry, your vote counts! Contest ranking and vote counts are not calculated in real-time because of performance reasons. These will be updated every few minutes.
How are votes calculated? Where do half votes come from?
Votes received from the contest page via the voting tool are counted as full votes. Votes that are received from a build page are counted as a half vote. This is to give more weight to builds receiving votes while being displayed to voters at random.
How can I unpublish/revise/update my build during a contest?
If your build has already been entered into a contest but you would like to make changes to core parameters, you might have to first unpublish the build. Doing so will remove your build from all currently running contests, but once you've made your changes, you may republish the build and enter the contest(s) again. Votes your build has received prior to unpublishing are not lost, and will be reapplied to your build after a few minutes.
Will I need to cover duties, taxes, or other fees on prizes?
Yes, winners of cash prizes will be responsible for any applicable taxes in their country. Winners of hardware prizes will need to cover any duties, taxes, or fees (i.e. bank fees, PayPal fees, etc.) that are levied in their country as well. If the winner refuses to cover these costs, the prize will be considered forfeited.
How will the contest prizes be dispersed?
Cash prizes will be sent via PayPal or bank transfer. Hardware prizes will be dispersed in one of two ways: a) the hardware prize will be sent to the winner's address, or b) the winner will simply purchase the prize from a local vendor in the winner's country, and then will be reimbursed via PayPal or bank transfer.
How will I know I've won something?
If you've won a prize, you will receive an email to the address set in your account with a link with instructions on how to claim your prize. Winners will have 72 hours upon receiving this email to respond. If a response is not received within 72 hours of this email, a new winner will be chosen and this process begins again. We will continue this process a maximum of three (3) times. If no one claims this prize after three attempts, we will consider the prize forfeited. Once all winners have responded, the full results of the contest will be displayed on the contest page on builds.gg.
Can I change my build once it has been entered?
Yes, build changes are permitted as some people would like to improve their builds during the contest period. However, all changes will be logged to ensure that the build is not completely swapped out at the last moment at the end of the contest.
I cannot enter my build into the contest - what gives?
For a build to qualify, it must 1) be published on the site, 2) have all parts approved and listed, 3) has not won a vote-based prize in the past six months. Please note that builds with any parts listed as TBD will not be considered valid entries for the contest. There also might be other requirements specifically for the contest. Please refer to the error message you receive when you try to enter your build for more details.