Help / Support

  1. Home
  2. /
  3. Support

Create Support Ticket

Need help? Sure, no problem! Just open a ticket with our support team, and we will get back to you on your account email address as soon as possible. However, please find our F.A.Q.'s below as they may already answer your question.

Login required
In order to submit a support ticket, you need to be logged in with your builds.gg account.

If you somehow have trouble logging in, you can also send us an email to support@builds.gg.

Frequently Asked Questions

General

What's this all about?

What makes this site special?

Does it cost anything to join?

Does it cost anything to enter contests?

If it's free to join, and contests are free as well, how do you keep the lights on around here?

How do I get started?

I'm trying to fill out my build, but some of the hardware I've used aren't listed.

Why do some users have a fancy builds.gg/username URL and some don't?

Where/How can I delete my user account and information?

What do I do if a brand I use isn't in the database?

What do I do if a product I use isn't in the database?

Contests

How are prizes shipped if I win something from a contest?

Are there fees associated with prize payment options via wire transfer or PayPal? If so, who covers them?

What happens If I don't claim my prize within the allotted time?

What if I'm unable to provide the requested photos for prizes in the allotted time?

How soon will I receive my prize?

Someone voted for me in a contest, but my vote count didn't go up, what gives?